The-Dental-Practice.net
Frequently Asked Questions
Registering with the PracticeYou may telephone or come in person to make your first appointment to see the dentist on whose list you will be registered. We aim to keep all our registered clients dentally fit under a continuing care arrangement. At the first appointment we shall discuss your medical history and conduct a thorough dental examination, including X-rays where appropriate. Please attend with details of any medication and known allergies. All patients under our continuing care would receive recall cards to remind them to attend when they are due for check up.
We would advise that all our clients attend their dental appointments and arrive in good time. We reserve the right to make a surcharge for lateness or broken appointments unless we are notified at least 1 working day (24 hours) in advance.
Additional Information
It is our practice philosphy to promote dental health at all times. Therefore we recommend regular check-ups. These will also help keep down the cost of your treatment. Over the years we have developed experience in all aspects of dental care, but in certain cases we may refer patients to colleagues who have special skills in certain types of treatment.
Paying for your Treatment
After an initial examination the dentist will determine a plan of treatment will be discussed with you. An estimate of likely cost and fee payable will be discussed. There will also be an indication of the number of visits you may be required to make before treatment is completed. We would like a deposit to be paid before treatment, and part payment at subsequent visits. Full payment is required before treatment is completed.
Treatment under the NHS is free if you:
The receptionist will be happy to give advice to patients with low earnings on possibilities of help towards the cost of treatment. (HCI)
If you are not satisfied with the service
We operate a practice based complaints procedure to ensure that we remain sensitive to the needs and feelings of the clients of the practice.
Your comments will give us a chance to offer an explanation or make an apology for the offending situation, take corrective action and if possible, prevent such problems recurring. Your comments will help to continue to improve the quality of the service we deliver.
If you wish to lodge a complaint please tell the receptionist or any member of staff in the practice. If there is no acknowledgement of the complaint within 3 days please call and speak directly to the Practice manager or one of the partners. We would normally try to investigate and resolve all matters within 10 working days of the date when the complaint was raised.
