Dentists in London - London Dentists

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Frequently Asked Questions
Registering with the Practice

You may telephone or come in person to make your first appointment to see the dentist on whose list you will be registered. We aim to keep all our registered clients dentally fit under a continuing care arrangement. At the first appointment we shall discuss your medical history and conduct a thorough dental examination, including X-rays where appropriate. Please attend with details of any medication and known allergies. All patients under our continuing care would receive recall cards to remind them to attend when they are due for check up.

We would advise that all our clients attend their dental appointments and arrive in good time. We reserve the right to make a surcharge for lateness or broken appointments unless we are notified at least 1 working day (24 hours) in advance.

Paying for your Treatment

After an initial examination the dentist will determine a plan of treatment will be discussed with you. An estimate of likely cost and fee payable will be discussed. There will also be an indication of the number of visits you may be required to make before treatment is completed. We would like a deposit to be paid before treatment, and part payment at subsequent visits. Full payment is required before treatment is completed. All major credit cards are accepted.

Treatment under the NHS is free if you:

Are under 18 or under 19 and in full time education;

Are pregnant or a nursing mother;

Or your partner receives income support, family credit or job seekers' allowance

Receive disability working allowance;

Have a certificate for full or partial remission from NHS charges.

The receptionist will be happy to give advice to patients with low earnings on possibilities of help towards the cost of treatment. (HCI)

If you are not satisfied with the service

We operate a practice based complaints procedure to ensure that we remain sensitive to the needs and feelings of the clients of the practice.
Your comments will give us a chance to offer an explanation or make an apology for the offending situation, take corrective action and if possible, prevent such problems recurring. Your comments will help to continue to improve the quality of the service we deliver.

If you wish to lodge a complaint please tell the receptionist or any member of staff in the practice. If there is no acknowledgement of the complaint within 3 days please call and speak directly to the Practice manager or one of the partners. We would normally try to investigate and resolve all matters within 10 working days of the date when the complaint was raised.